There is now a seat guarantee on the express boats.

The Svipper app is the easiest and most flexible way to buy express boat tickets. You can use the app to:

• buy a ticket for tour desired departure,
• cancel your trip up to one hour before departure,
• follow your trip and get updated service disruption information and
• pay by Vipps or payment card

How to buy tickets in the Svipper app:

1. Download the Svipper app in Google Play (Android) or the App store (iPhone)
2. Log in with Vipps or a one-time code by SMS
3. Click on Tickets in the menu at the bottom
4. Select Buy 
5. Select Single ticket express boat
6. Select Travellers and number (adult, child, senior, etc.)
7. Select where you want to travel (from/to)
8. Select you desired departure
9. Select your payment method and pay by Vipps or payment card
10. You can save the card for faster payment next time

How to find your ticket for boarding or inspection: 

1. Click on Tickets in the menu at the bottom
2. Click on My tickets in the menu at the top
3. Click on Show details on your ticket

On entur.no and in the Entur-app, you can buy tickets for buses and express boats.

• If you buy your ticket on entur.no, it will be sent to you as a PDF by email.
• If you buy your ticket in the Entur app, you can find the ticket directly in the app.

You can buy tickets over the counter at our contact centre at the port terminal in Tromsø and sales outlets in Finnsnes and Harstad.

You can buy tickets over the phone by ringing us You need to provide your card details and you will receive your ticket(s) by e-mail. 

Opening hours:

• Monday-Friday: 08:00 - 15:45 (8am – 3.45 pm)
• Weekend and public holidays: Closed

You can cancel your ticket in the Svipper app up to one hour before departure. Please note that it will take a few days until the amount is back in your bank account.

How to cancel your ticket: 

• Click on Tickets in the menu at the bottom
• Click on My tickets in the menu at the top
• Click on Cancel purchase
• Select Cancel purchase again

You will not receive a refund if you cancel your ticket less than one hour before departure. 

Even if you purchased your ticket in advance, you still have to notify the boat in advance if you are travelling from a stop with signal call. 

Please arrive well in advance of departure. 

Latest arrival times are:

• Tromsø: 20 minutes before departure
• Harstad: 20 minutes before departure
• Finnsnes: 20 minutes before departure
• Other ports: Just before the boat departures

This apply for boarding: 

• Present a valid ticket when boarding
• Select a seat on board

Priority boarding is available for: 

• children travelling alone
• families with young children
• people with disabilities

The port terminals in Tromsø and Finnsnes have a separate area for priority boarding. 

You do not need to notify us in advance if you are travelling as a group. When you order tickets for a specific departure, the entire group is guaranteed a seat.

• You can order up to 20 tickets per order.
• You can order tickets up to 45 days in advance.
• You cannot use travelcards, vouchers or travel coupons on express boats.
• You can pay by Vipps or a payment card.
• All passengers listed on the same ticket must board together as one group.

Read more about group travel 

You are permitted to bring dogs and pets on the express boat, but we are unable to guarantee space for the dog or pet. If you are travelling with a dog and pet, the following rules apply:

• You need to buy your own ticket in advance and, if space is not available for your dog or pet, you can apply for a refund for your ticket.
• You pay for the animal on board the boat.

Read more about dogs and pets on express boats 

For baggage and cargo on board express boats, the following rules apply: 

• You can bring up to 20 kg of hand baggage.
• You need to pay for excess baggage on board. The express boat cargo charges apply.
• If you plan to send something on the boat in Tromsø, Finnsnes or Harstad, you need to contact the security guard. At other express boat piers, contact the crew directly.
• If you plan to travel with excess baggage or cargo, you need to buy your ticket in advance.

Read more about baggage 

You can bring your bicycle subject to available space on board. 

• Bikes, e-bikes, scooters and e-scooters are permitted. 
• You need to buy a bicycle ticket on board the boat. 

If you are travelling as a companion, the following rules apply: 

• You need to reserve space on board. 
• Order a free ticket on the Svipper in e category for child (0-5). 
• Show your companion’s card and ticket during boarding.

Read more about companions 

For travel guarantee on express boats, the following rules apply: 

• If the departure is cancelled owing to unforeseen events (force majeure), the ticket will be automatically cancelled and you will receive a refund.
• If the departure is cancelled owing to crew shortages or technical failure, the ticket will be automatically cancelled.

In the event of cancellation owing to weather, crew shortages or technical failure, the following rules apply: 

• You do not need to apply for a refund. 
• You will automatically receive a refund.

If the express boat is cancelled and you choose a replacement bus service as alternative transport, the following rules apply:  

• You need to buy a bus ticket for the section of the route you are travelling. 
• The express boat ticket will be refunded automatically.

If you have credit on your travelcard that you cannot use, you can apply for a refund here.