Travelcard

Travelcard

Buy and top up travel card

You can buy a Svipper Travelcard and top up tickets and pay-as-you-go credit here:

• Webshop (pay-as-you-go credit minimum top up NOK 1)
• Ticket vending machine (pay-as-you-go credit minimum top up NOK 100)
• Contact centres (pay-as-you-go credit minimum top up NOK 400)
• Sales outlets (pay-as-you-go credit minimum top up NOK 400)
• On board the bus (pay-as-you-go credit minimum NOK 400) – not on city buses in Tromsø/ Harstad

However, you can only top up Svipper Travelcards with a requisition at a contact centre.

How do I use the travelcard?

To use the travelcard, you must have a valid ticket (single ticket or period ticket) or pay-as-you-go credit on the card. 

If you have several tickets and pay-as-you-go credit on your card, the ticket validator will charge the first valid ticket in the following order:

1. Period ticket with the correct zones for the section of the route. This may be all types of period tickets from 24 hours to 30 days.
2. Single ticket with the correct zones for the section of the route
3. Pay-as-you-go credit with automatic deduction providing there is sufficient credit on your card and the section of the route has been set as a pre-defined route. This means one of your favourites with zones where you travel often. If you generally travel within one zone (e.g. Tromsø municipality), such a pre-defined route in the Tromsø zone may be used on all journeys in the entire municipality.

If a pre-defined route has not been added, the driver/crew/sales outlet/contact centre must enter the travel section and charge the card manually.

Tromskortet

It is still okay to use the old travel card named Tromskortet on all of the Svipper-buses. 

Lost travelcard

If you have lost your travelcard, we will refund your credit balance providing you can show a receipt.

Please contact one of our contact centres here.

Card not working

Please contact one of our contact centres here.